Customer Service & Facilities Coordinator

Service-minded and experienced 

Customer Service & Facilities Coordinator wanted

Would you like to become part of a dynamic and forward-looking design company, where there is room to grow and you are entrusted with great responsibility? Do you always strive to deliver excellent customer service, and do you have solid experience in the field? Do you enjoy making sure the office runs smoothly and finding quick solutions when challenges arise? Then you now have the opportunity to join the international Vipp team.

Since our colleague, after almost five years, has chosen to pursue new opportunities, we are looking for a meticulous, service-minded and experienced Customer Service & Facilities Coordinator for our head office at Islands Brygge, starting as soon as possible.

________________________________________

About the job

At Vipp, we are dedicated to building upon our heritage – continuously working to refine how people live through enduring products and experiences. To support this ambition, we are seeking a colleague who can ensure smooth daily operations and a great workplace experience for both colleagues and customers.

As our new Customer Service & Facilities Coordinator, you will play a key role in keeping the office running efficiently – handling both administrative and facility-related tasks – while ensuring our customers receive excellent service.

________________________________________

Key Responsibilities

Facility services

•    Coordination with cleaning suppliers

•    Coordinating lunch arrangements, fruit supply, coffee service etc.

•    Managing the reception area

•    Purchasing office supplies, flowers, gifts, groceries etc.

•    Coordinating company car maintenance (inspection, tire changes etc.)

•    Overseeing that the office environment, including outdoor areas, is kept welcoming and well-maintained

Customer Service

•    Order processing and follow-up – mainly B2C orders from vipp.com

•    Logistics and handling of customer complaints

•    Supporting various departments – primarily Vipp Home (retail) and Sales

•    Booking transportation (UPS, GLS etc.)

•    Welcoming customers and guests at the office

________________________________________

Qualifications

•    Experience with Microsoft Business Central is required

•    Service-minded and motivated by helping others

•    Independent, structured, and mature in your approach

•    Strong administrative and communication skills (primarily in English)

•    Fluent in Danish, English and preferably German, both written and spoken 

•    Good numerical and business understanding

________________________________________

Your profile

We are looking for an experienced professional with a proactive mindset, who takes pride in coordinating tasks seamlessly. You approach challenges with a solution-oriented attitude and do not get discouraged by sudden changes – instead, you see them as opportunities. You are positive, flexible, and can see yourself thriving in an international, family-owned company, where sound business understanding forms the foundation for many of our decisions.

________________________________________

Application

For further information or questions regarding the position, please contact Customer Service Coordinator, Trine Vennekilde at TRV@vipp.com 

If this position sounds like the right match for you, we look forward to receiving your application via our recruitment system. We review applications and conduct interviews on an ongoing basis and may close the recruitment process if we find the right candidate before the application deadline of October 23rd.

Please note that we only consider applications submitted through the recruitment link.

To experience the Vipp universe, we invite you to visit Vipp Home at Ny Østergade 34, Copenhagen K – see opening hours at vipp.com.

We look forward to hearing from you.