2nd line supporter to Loomis Pay at Loomis Danmark A/S in Taastrup

Come join an exciting fintech in an early stage and a chance to have a huge impact on future development. An international environment with high energy, strong teamwork culture and a positive vibe.
 

LOOMIS-PAY is an ambitious startup founded by Loomis Group, aiming to offer an all-in-one payment setup for shops, cafés and restaurants all over the world.

Since launching in October 2020, we have launched in three countries and built up a team of 100+ bright payment talents that are working hard to make it a global success.

Take the opportunity to join a fast-paced organization with a strong entrepreneurial spirit! We are a growing company where you will get the opportunity to contribute shaping the ways of working, processes and culture - as well as your own role.

 Your new workspace

You will work in an international team spread across three different countries. You have the opportunity to sit in our bright premises in Taastrup together with the local cash office and work from home. Your closest manager is in Sweden, but you have continuous daily contact together with the rest of the international team within 2ndline support.

About the position:

As a 2nd-line support, you assist colleagues working on the 1st line by answering questions and handling more technically advanced and time-consuming cases. You work with in-depth technical troubleshooting related to networks, POS settings, and much more. In addition to support work, you also participate in the overall effort to improve the customer experience by reviewing procedures, working proactively by creating FAQs, training colleagues and other initiatives. 

As we still have the startup mentality here at Loomis-Pay this position will have additional tasks that will require flexibility and you will also get the opportunity to assist other departments during peak periods and when requested. 

You will be part of the operations team and be a connector between Loomis AB and Loomis Pay, which will 
 allow you to expand your knowledge outside of your normal day-to-day business. 

Preferred profile:

• Fluent in Danish and English, English is our corporate language
• Strong technical interest
• Several years of technical experience, e.g. working in the payment industry, networks, IT, etc. preferably in a 2nd-line role but not essential
• Very comfortable using phone and email as primary ways of communication
• High interest in learning new systems
• Experience in Salesforce and PAX (MAXSTORE) are highly valued
• Proven aptitude for managing and prioritizing various tasks concurrently
• Values honest and open communication

 As a person, it is important that you are customer-oriented, collaborative with colleagues, and engaged in Loomis Pay. In an expansion phase, a flexible approach to work is required, and in addition to support work, you see added value in developing support services. You are customer- and solution-oriented, communicative, structured, and a helpful team player. 

Finally, we believe that you are sociable and humble, as Loomis values a pleasant work environment and mutual support. 

Practical information:

Employment: Full-time position, permanent employment with a 6-month probationary period

Working hours: Monday - Friday, 8-16. (hybrid is possible, 90%)

Salary: Fixed monthly salary. 

Start: According to agreement

Location: Taastrup

Application

Loomis prioritizes security and therefore performs thorough background checks on all candidates. Therefore, we expect that you, as an applicant, have a clean criminal record.

Questions regarding the position are welcome to contact Tina Johnson at Tina.johnson@loomispay.com. Please note that applications are not accepted via email but through the online system. 

We do not have a specific application deadline and will conduct interviews on an ongoing basis. Therefore, we encourage you to express your interest today as the position may be filled promptly.