We are busy, and we are looking for a new colleague for our support team. Do you have a passion for aviation, good IT skills, similar experience from previous assignments, and a natural talent for good customer service? 

Then you might be just the one we are looking for. 

The position:

Based at our headquarters at Billund Airport and reporting to our Chief Customer Support Officer, you will be a part of our highly professional and dedicated support team.  After completing internal training provided by AIR SUPPORT, you will provide online support to our customers and be a key account holder for several customers worldwide. You will participate in different types of duty arrangements in rotation with the rest of the support staff. 

Primary Tasks:

• Daily online support to our customers.
• Onboarding new customers.
• Key Account responsible for a part of our customer portfolio.
• Providing software training, online and onsite.
• Identify and handle customer issues via phone, mail, TeamViewer, etc.
• Customer Care Calls and visits.
• Providing Sales Support to our global teams.
• Participate in the testing and development of new applications. 

Who are you?

We are looking for a candidate who identifies with the following

• are proactive and ambitious.  
• are focused on providing fast and efficient service to the customers. 
• have a methodical and analytical approach to your work with high levels of accuracy and detail. 
• embrace changes, and you can adapt to new demands and tasks quickly. 
• can work under pressure, you assume ownership of your duties. 
• can multitask in a quick-paced environment. 
• have a high level of responsibility. 
• are loyal and have a positive attitude.
• are a team player but can also work independently and you have a high level of drive.  
• can maintain the “big picture”, even when tasks are complex and deadlines tight.  
• can identify yourself with our motto: 

“ Flexibility makes the difference”

Professional requirements:

• You have a background in the aviation industry, either as a pilot, controller, ATS, dispatch, etc.  
• Preferably you have previous experience working with our products. 
• You have good IT knowledge and preferably experience with debugging. 
• You have some knowledge of Eurocontrol, ICAO, EASA, and FAA regulations.  
• You are fluent in English and preferably Danish; other language skills will be appreciated.
• Good communication skills.

We offer:

An exciting work environment where two days are rarely the same. At AIR SUPPORT, you will find a lot more than just a job. We offer a friendly, fun, cheerful, and informal professional work environment with a high degree of passion and drive.  

Our employees are encouraged to participate in creating a good work atmosphere across departments with mutual respect within the organization.

Attractive salaries according to qualifications, including staff benefits like health insurance, daily lunch arrangements, PC and mobile devices, free internet, flexible working hours, and the possibility to work from home.

If you have any questions about the position, please contact Kim Rytter, the Support Manager, at +45 7533 8889.

Does this sound like you?

Please send your application and CV as soon as possible to get the opportunity to become part of an exceptional team driven by a customer-centric and innovative mindset. We continuously scan applications and call for interviews on an ongoing basis until we have found the right candidate for the position.  

For more information on AIR SUPPORT and to send your application and resume, please visit our career site (job.airsupport.dk)

We are screening incoming applications continuously until we have found the right candidates.