Senior Customer Success Manager
Do you firmly believe that Customer Success is the place where you can take a customer’s experience from good to amazing? Do you also swear by these three mantras in your everyday work life: “Take ownership”, “Do it, then do it smarter”, “Be a team player"? If yes, you may just be our new colleague at Actimo!
Actimo is the #1 internal communications platform to connect with employees successfully, improve behavior, and track performance. The platform empowers HR, sales, and communications managers to engage with their people, build knowledge, and drive leadership.
In five short years, Actimo has demonstrated a commitment to technical innovation by developing all-encompassing communication solutions for high-profile customers such as Vodafone, HSBC Bank, and BMW.
We have a dedicated team of 40+ employees based in our offices in Copenhagen, Guatemala City, and Barcelona, and are rapidly expanding to new markets globally.
We offer a dynamic work environment that fosters creativity and rewards hard work, with the potential for genuine job satisfaction as leaders in the management technology software space.
Our customer’s success is your success: you are responsible for activating and retaining our customers in the Nordic region
Project management: you can handle deployment and projects at some of Scandinavia's largest companies and ensure that they achieve a positive outcome of their efforts with Actimo
Onboarding: you plan and implement onboarding workshops with new customers, set up KPIs, challenge the customer's communication, as well as plan and provide entry to training and onboarding flows
Activation and retention: you monitor, structure, create, and coordinate data-driven activation and retention of existing customers with team assistance. Activation is a new area at Actimo where your experience with building a data-driven activation program is very welcome.
Account management: you will be measured on customer base retention, thus protecting our MRR. You will not have sales responsibilities, but will maintain a close cooperation with our Expansion Team
Further developing Customer Success in Actimo: we are transforming the team and need you to pitch and contribute to this transformation, so that the department can scale. You must mature onboarding, establish activation processes, monitor customer relationships, as well as implement the right Customer Success platform.
Desired skills and experience
At Actimo, we are all committed to our core values: Engaging, Easy and Effective. Identifying with these values is essential when you work here.
You are an empathetic person with a great passion for creating results with your customers
You have experience from a similar specialist position eg. data-based communication consultant, customer success manager, account manager from a subscription business, CRM specialist or similar. You have participated in, established or matured a similar department before and see yourself as an expert in the field
You are used to having direct customer contact and managing a large portfolio of customers and making everybody feel like they are our newest customer
You have a relevant education, a broad business understanding, and technical excellence
Intuitively, you sense what excellent customer experience is and understand effective mass communication
You write and speak fluent English. Swedish and Norwegian are an advantage. Danish is a plus, but not necessary to apply for the position
You will often visit customers. Traveling within Denmark, Sweden and Norway is expected
Benefits and perks
We ask a lot from our team members, but we also give a lot back by offering:
A competitive base salary
Participation in the company warrant programme
Pension and private health insurance
The chance to work with an amazing team of talented, committed, and goal-oriented people in a fun, but intensely professional office environment
Traveling to customers across Scandinavia and Europe
Personal and professional development through company-sponsored conferences and various training courses
Participation in company events like annual summer and Christmas parties, company trips to exotic places, etc.
That amazing feeling that comes from building something unique and making a difference!
For more information you are welcome to call our Head of Customer Success, Steffen Kongstoft on: +45 6011 9363